United Airlines: Balls That Drag the Ground
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The man's character has been assailed and the chief executive of the airline appeared contemptuous of those who enable his enterprise to operate, the paying customer.
Be all of this as it may ... and I don't propose to understand every subtle nuance or root of the rage instilled in so many of we the paying customers of the United States of America: I feel that the penalities I've been hearing bantered about in the various news threads in the vicinity of two and three quarter million dollars imposed by the US Department of Transportation is chump change comparatively speaking and there should be more painful consequences in light of the eggregious handling of this matter by the airline.
I think some two and a half billion is fair because they should be made to feel the pain of consequence when it comes to how they deal with the public in general. The pittance fine from DOT is insufficient toward that end.
Furthermore, Oscar Munoz, their mouthy disrespectful chief executive should likewise be made to pay for his flippant public responses and utter contempt for the treatment of the paying passenger who he characterized unflatteringly having never met the man nor really having any inkling as to his character.
He may not step down, and likely the airline will not be made to suffer any real consequences of their actions but one thing is certain ... I don't have to endanger myself by traveling with them ever in the future.
Overbooking is one thing. Removing paying customers to transport employees is quite another.