I have a long history in breakfix computer support. That part of information technology which involves cracking the case, having a look, testing, and either replacing components or the entire machine.
Yesterday I had a similar incident with my HVAC whereby I purchased a new high tech filter which never has to be replaced.
It has a high merv and really looked substantial ...
Except for the massive break in the frame on the right side of the unit.
So I took pictures and sent them to the manufacturer. I presume that this will be replaced and so far we seem to be headed in that direction nicely.
I was well pleased with what I saw other than the bent frame with fabric hanging out due to the shipper's obvious inability to transport fragile freight with finesse.
Probably dropped a 70 pound box on it in the back of some brown truck.